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POLICIES AND PROCEDURES

Registration:

There is a $35.00 one time registration fee. The hourly rate for all new clients as of September 1, 2025, is $23.00 an hour.

Payment Policy:

Payments may be made via cash or check. You may make your payments monthly.

Questions, Concerns, Compliments, or Suggestions:

Our staff is committed to providing you with the best possible experience. Together we can ensure a safe and healthy environment for seniors. Please keep your contact information up-to-date.

Communication is critical and we need to know of problems or concerns that may arise so that they can be promptly addressed. Please keep the staff informed and don’t hesitate to bring issues to us. You can e-mail us or, use the contact form on the bottom of the contact page.

 

Inclement Weather Policy:

We will make every effort to remain open during business hours. In the event that travel is unsafe you will be notified by our staff via phone, text, and/or email. An update will also be posted on our Facebook page and on channel 3 NEWS.

Emergencies:

In the event of an emergency, the Mind Matters staff will call 9-1-1 and then immediately attempt to notify an emergency contact.

Mind Matters, LLC Disclaimer:

Mind Matters programs are not a substitute for professional medical care, advice, or treatment. Always seek the advice of your medical provider with any questions about your personal health care status and prior to making changes to your prescribed plan of care.

© 2026 

Mind Matters, LLC

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